Privacy Policy

Privacy Policy

This legal notice provides details on how we collect and process your personal data through your use of our website http://www.lokki.es, including any information you may provide through the site when submitting your data via the form enabled for that purpose.

By providing us with your data, you acknowledge that our services are not available to individuals who are legally unable to give consent. Therefore, by submitting your information through our forms, you confirm that you have the necessary legal capacity to provide such consent.

Below we provide information regarding the data protection policy of Lokki Property Solutions, S.L.

1. Data Controller

Controller contact details:
Lokki Property Solutions, S.L.
CIF: B22698856
Address: Calle Cuesta, nº 14, 11340 San Martín del Tesorillo, Cádiz
Phone: +34 650 156 719
Email: info@lokki.es
Registered in the Commercial Registry of Cádiz on July 7, 2025, Section 8, Sheet CA 67078, Entry 1/A.

Lokki Property Solutions, S.L. is the data controller (hereinafter referred to as “we” or “our”).

2. What Data Do We Collect?

According to the General Data Protection Regulation (GDPR), personal data refers to any information about an identified or identifiable natural person — that is, any data that can identify an individual. This does not include anonymous or statistical data.

Any personal data collected directly from you will be treated confidentially and incorporated into the processing activities owned by Lokki Property Solutions, S.L.

On our website, we may process the following categories of personal data:

• Identity Data: First name and surname.

• Contact Data: Email address and telephone number.

We do not collect any special categories of personal data (such as information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or health, genetic, or biometric data).

If you are required by law or under the terms of a contract between us to provide certain personal data and you refuse to do so, we may not be able to execute the contract or provide the service. You must inform us in such cases.

3. How Do We Collect Your Personal Data?

We may collect your data through the following means:

• Through our website form, email, telephone, or postal mail when you:

  • Request information about our products or services.

  • Contract our services or products.

  • Request a quotation.

To ensure the quality of our website, we reserve the right to reject any registration request or suspend or cancel a previously accepted registration if it does not meet our requirements or any applicable law or regulation. If this occurs, we will attempt to explain our decision, though we are not obligated to do so in all cases.

• Through automated technologies or interactions:
  Our website may automatically collect technical data about your device, browsing actions, and usage patterns. These are obtained through cookies or similar technologies. You can learn more by consulting our Cookie Policy.

• Through third parties:
  For example, Google, which provides analytics or search data, possibly outside the European Union.

4. Purpose and Lawful Basis for Processing Your Data

We use your personal data primarily for the following purposes:

• To formalize a contract between you and Lokki Property Solutions, S.L.

• When you have given your consent.

• To comply with a legal or regulatory obligation.

• When necessary for our legitimate interests or those of a third party.

You may withdraw your consent at any time by emailing info@lokki.es or following the instructions in the section on your data protection rights below.

Form / Interaction	Purpose	Type of Data	Lawful Basis
Contact Form	To manage contact requests and information inquiries received via the website	Email, Name, Surname, Phone	- Consent of the data subject (Art. 6.1.a GDPR) - Pre-contractual measures (Art. 6.1.b GDPR) - Legitimate interest (Art. 6.1.f GDPR)

Purpose:
We will only use your data for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible reason. If that occurs, we will inform you of the legal basis and purpose before processing.

5. How Long Do We Keep Your Data?

We will retain your data for as long as necessary to fulfill the purpose for which it was collected and to determine potential liabilities arising from that purpose. Applicable laws and regulations will govern specific retention periods.

• Subscribers via email or web form: From the time of subscription until the user unsubscribes.

6. Minors

Lokki Property Solutions, S.L. does not authorize individuals under the age of 14 to provide personal data via this website (e.g., through forms, contact requests, or email). By submitting data, users confirm that they are over 14 years of age. Lokki Property Solutions, S.L. accepts no responsibility for any failure to comply with this requirement.

If a child under the specified age has provided personal information, please contact us to exercise the relevant rights.
If any of our services are specifically directed at minors under 14, parental or guardian consent will be required.

7. Exercising Your Data Protection Rights

You may exercise your rights by contacting Lokki Property Solutions, S.L. by post at our registered address or by email at info@lokki.es, including a copy of your ID or equivalent proof of identity, to request any of the following:

• Access: To verify whether we are processing your data.

• Rectification: To correct any inaccurate data.

• Erasure (“Right to be Forgotten”): To delete your data.

• Restriction of Processing: So that your data is only retained for legal claims.

• Objection: To stop us processing your data, unless required for legitimate or legal reasons.

• Data Portability: To transfer your data to another service provider.

You can use the official forms provided by the Spanish Data Protection Agency (AEPD) here.

If you believe your data is being mishandled, you can file a complaint with the AEPD.

We may request specific information to verify your identity when exercising your rights — this is a security measure to ensure your data is not disclosed to unauthorized persons.

All requests will be handled within the legally required one-month period. Complex cases may require more time; if so, we will notify you accordingly.

8. Data Sharing: Service Providers

In the course of our business, we may share your data with trusted third parties who assist us in providing our services. These parties act as data processors and are subject to confidentiality and data protection agreements. Examples include:

• IT and system administration service providers.

• Professional advisers, including lawyers, auditors, and insurers, providing banking, legal, insurance, and accounting services.

All third-party processors must comply with GDPR and only process data in accordance with our instructions.
For transparency, you may request a list of these service providers by emailing info@lokki.es.

9. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, used, altered, or disclosed in an unauthorized manner. Access to your data is limited to employees, agents, and service providers who have a legitimate business need to know.

They will only process your data under our instructions and are bound by confidentiality obligations.

We have established procedures to deal with any suspected personal data breaches and will notify both you and the relevant supervisory authority, as required by Articles 33 and 34 of the GDPR.